Refund policy

At Mes Jolies Tables, we are committed to providing high-quality products and first-rate customer service. We understand that the unexpected can happen, so we want our returns and refunds policy to be clear and straightforward.

1. Return Conditions

Products may be returned under the following conditions:

• The product must be returned in its original condition, unused and undamaged.
• The return must be made within one year after the order was received.
• We pay the return costs during the first 60 days. After 60 days, the Customer pays the return costs unless the return results from our error, such as a defective product or an incorrect item being dispatched.

2. Return Procedure

To request a return, please follow these steps:

1. Email contact@mesjoliestables.fr with your order number, the product concerned and the reason for the return.
2. We will provide return authorisation and the instructions needed to send the product back.
3. After receiving and inspecting the product, we will confirm whether the return has been accepted or refused.
4. Please note that returns must be sent to our warehouse at 2 rue Henri Lavedan, 45000 Orléans, France. Returns sent to any other address will be refused.

3. Refunds

If the return is accepted, the refund will be processed within one to two working days after we receive the returned product. Unless otherwise agreed, it will be issued through the payment method used for the original purchase.

If the product is returned more than 60 days after the Customer received it, reimbursement can be made only as a credit note valid for one year.

4. Personalised Products

Personalised and made-to-measure products cannot be returned or refunded unless they have a proven defect or manufacturing error.

5. Exceptions

Products damaged through misuse or improper handling cannot be returned or refunded. Please inspect products as soon as they arrive and contact us immediately in writing if there is a problem.